Worry-free After-sales Support: Highlighting Hynee's Professional Strengths

Efficient After-sales Response Mechanism

Hynee has built an efficient after-sales response mechanism, acknowledging that aerial work projects are time-sensitive and equipment failures can cause significant losses. The company has set up a 7×24-hour round-the-clock after-sales service hotline. Whenever and wherever customers encounter issues, they can quickly reach professional after-sales personnel with just one call. The after-sales team promises to formulate solutions promptly based on the customer's location and the urgency of the problem upon receiving a repair request. For urgent faults, they prioritize restoring equipment operation at the fastest speed to minimize project delays and economic losses caused by equipment downtime.

Professional After-sales Team with Superb Expertise

The company boasts a professional after-sales team with exquisite skills and rich experience. All team members have undergone rigorous technical training and assessments, proficient in the principles and structures of various aerial work platforms, and particularly well-versed in the performance characteristics of Hynee's product lines, including self-propelled gantry types, sleeve types, and jib-mounted platforms. Facing complex equipment failures, they can quickly locate the root cause and provide precise repair solutions with solid professional knowledge and extensive practical experience. Additionally, the after-sales team regularly participates in industry technical exchanges and training to keep up with technological trends, continuously improving their skills to ensure they always serve customers in the most professional manner.

Full Lifecycle After-sales Service Beyond Repairs

Hynee's after-sales service support is not limited to equipment repairs but covers the full lifecycle of the equipment. When the equipment is delivered, after-sales personnel provide customers with detailed operation training and daily maintenance guidance, helping operators familiarize themselves with equipment performance and operation specifications, and master basic equipment maintenance knowledge to extend service life and reduce failure rates. Meanwhile, the company has established a complete customer equipment (equipment database), conducting regular (follow-ups) and inspections to proactively identify potential issues, carry out preventive maintenance, and nip faults in the bud. This proactive after-sales service provides more stable and reliable support for customers' aerial work projects.

Omni-channel Service Integration: Offline + Digital Platform

In addition to offline services, Hynee has built a digital after-sales platform where customers can submit repair applications online, track repair progress, and access equipment manuals and technical documents. The platform also features a FAQ section and a technical exchange community, enabling customers to quickly find solutions to common problems and share experiences with other users, forming a positive interactive ecosystem. This integrated online-offline service model makes after-sales support more convenient and efficient.

In the field of aerial work platforms, Hynee has become a trusted partner for customers by resolving their with excellent after-sales service support. In the future, the company will continue to optimize its after-sales system and enhance service quality, striving to empower customers with safer and more efficient aerial work through more professional and considerate services, further consolidating its leading position in the industry.